Frequently  Asked Questions

A: Orders are processed Tuesday to Friday (excluding Canadian statutory holidays) and usually ship within 1–2 business days from Calgary, Alberta.

A:

• Canada: Standard 4–8 business days

• U.S.: Standard 3–6, Express 2–4, Economy 4–7 business days

A: Shipping is calculated at checkout based on your order total (before tax), destination, and shipping method, and free shipping is available on qualifying orders.

A: Yes—once your order ships, you’ll receive an email with tracking. If you don’t see it within 2–3 days, check spam or contact support.

A: If the carrier can’t deliver and the package is returned, reshipping costs are the customer’s responsibility, and the original shipping fee is non-refundable.

A: Take clear photos of the packaging and damaged items, keep all materials (including the shipping label), and email the team with photos + tracking number. Claims without photos can’t be processed.

A: Duties/fees are not included at checkout. U.S. orders ship from Canada; import duties/taxes and potential FDA fees (if applicable) are the customer’s responsibility.

A: Returns are accepted within 15 days of delivery. Items must be unused and in original condition. Return shipping is paid by the customer.

A: Email first to request return authorization, including your order number and reason. Pack the item carefully (include invoice + your email + a short note). If the item is damaged during return shipping, it won’t be eligible for a refund.

A: The policy requests labeling as “Used printed materials – return” and declaring $0.05 per item. Incorrect declaration may result in duties/taxes/brokerage fees you’ll be responsible for.

A: Not at this time. If you want a different item, return the original and place a new order.

A: If accepted (unused + undamaged), refunds cover the purchase price including tax, but exclude the original shipping fee. Refunds may take up to 30 days to process; your bank may take up to 7 business days to post it.